I take back it all back, the nasty things I have been thinking about Kobo.
We did it, I really mean they, the clever people who man, or women the help desks at Kobo, fixed the problem.
Thank you, to the help desk names of Maina S and Carmelia A, they were able to navigate me through the fix, via email.
Cheers, now I can get back to the books that I never read when I was younger, eg Sherlock Holmes ( a good read) and free...
Still like the real thing, they look nice on the shelf.
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